亚马逊差评处理与删除模板大全-17页

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提取的文档内容：联系买家申请移除差评模板 联系模板 1： Dear XXX Thank you for your purchase. I would like to personally apologize for your experience with our [PRODUCT]. We strive to offer 100% satisfaction for all our customers and will do whatever it takes to make you happy. We would be happy to send you a replacement or issue you a full refund. Please contact us at any time to resolve this issue for you. Thank you for allowing us to make this right. Sincerely, [YOUR NAME] 联系模板 2： Dear XXX We see you ordered a XXX from our store, from your review, I understand that you are not satisfied with the product, I'm sorry for that. We want to give excellent service to our customers. So when I see your review, We were so sad. Here I contact you want to do something to make up for you. Our company policy is 100% refund for any unsatisfactory order, so if you agree, we'd like to give you a full refund. Do hope this shopping experience doesn't make you an uneasy feeling. Looking forward to your reply. Best regards联系亚马逊官方申请移除差评 需要准备的资料 1. 差评截图 2. 恶意买家 profile 截图 3. 卖家账号邮箱写邮件发送到这个邮箱 review-appeals@amazon.com 邮件模板一： 针对单个直评， 提供买家违反亚马逊的社区准则的理由, 把截图添加到附件 Dear review-appeals group, This is my shop: This is my brand: This is my seller email: I am writing this letter because I have recently received malicious comments and would like the Comment Complaint Team to help me investigate and remove these false comments of unfair commercial competition, thank you very much! Below are the evidence and screenshots I provided. ASIN of the product: Title of the review: I would give 0 if possible The name of the reviewer: Diane A number of reviews and negative reviews post by this buyer account: 15 review, 13 negative review The date of the review as it appears on our website: September 24, 2021 The direct link to the review: https://www.amazon.com/gp/customer-reviews/ Reason: 1. Diane review has no real purchase, None of them has a Verified Purchase. 2. Diane reviews are often updated several times a day. He usually gives different products and different negative reviews within a day, which is not in line with normal reviews. 3. All of the reviews are negative reviews and post by that buyer account. Only the last few days have been updated with positive reviews, and the updates have been very intensive. 4. I sold this product on September 16 and Diane reviewed it on September 24, just one week after maliciously smearing my product without going through with the purchase. As you can see, I am a new seller and I have only 3 products in my store. As a new seller, I have always followed Amazon's rules and no irregularities.This behavior violates the regulation of Amazon's manipulation of reviews, they damage the ratings of other sellers, their products, by giving malicious reviews to other sellers. Please investigate this account and help me to delete this review to create a fair seller environment and also please ban this fake buyer account, I’d be grateful if you could help me. Waiting for your reply. Best wishes 邮件模板二：同一个时间周期内, 出现大量差评（直评和 vp）,所有差评都列出来，截图添 加到附件 Dear review-appeals group, This is my shop: This is my brand: This is my seller email : The reason why I am writing this letter is that I have recently received a lot of malicious reviews and I hope review-appeals groups can help me investigate and delete these false reviews due to unfair business competition,thank you so much! The following are the evidence and screenshots I provided. ASIN or ISBN of the product: Title of the review: I really regret buying this product. Name of the reviewer: LilibetBruniniqE Date of the review as it appears on our website: August 31, 2022 Direct link to the review or post (click the 'Comments' link after the review, and copy or paste the URL that displays in your web browser): https://www.amazon.com/gp/customer-reviews/R35RBASS4JEWNZ/ ASIN or ISBN of the product: Title of the review: poor Name of the reviewer: AbbigayleOvetaeU Date of the review as it appears on our website:August 31, 2022 Direct link to the review or post (click the 'Comments' link after the review, and copy or paste the URL that displays in your web browser): https://www.amazon.com/gp/customer-reviews/R9RFKS1KWRUE7/ ASIN or ISBN of the product: Title of the review:The paper is very thin Name of the reviewer:TeshawnaMckinseywT Date of the review as it appears on our website:August 31, 2022 Direct link to the review or post (click the 'Comments' link after the review, and copy or pastethe URL that displays in your web browser): https://www.amazon.com/gp/customer-reviews/RHCGG9XHFLGGR ASIN or ISBN of the product: Title of the review:False advertising, everyone beware. Name of the reviewer:Bergen Date of the review as it appears on our website:September 1, 2022 Direct link to the review or post (click the 'Comments' link after the review, and copy or paste the URL that displays in your web browser): https://www.amazon.com/gp/customer-reviews/R32D9KDXVS9YFA/ ASIN or ISBN of the product: Title of the review: The object received does not match the interface picture Name of the reviewer: BompassKesterfM Date of the review as it appears on our website: September 7, 2022 Direct link to the review or post (click the 'Comments' link after the review, and copy or paste the URL that displays in your web browser): https://www.amazon.com/gp/customer-reviews/RGPIO17K0RSOL/ ASIN or ISBN of the product: Title of the review: The quality is not good Name of the reviewer: SayAdamskyrA Date of the review as it appears on our website: September 7, 2022 Direct link to the review or post (click the 'Comments' link after the review, and copy or paste the URL that displays in your web browser): https://www.amazon.com/gp/customer-reviews/R1PTKOMV1DCP7R/ Reason: 1. Those review of LilibetBruniniqE and AbbigayleOvetaeU has no real purchase, None of them has a Verified Purchase. 2. These buyer names are automatically machine generated strings of garbled codes or serial numbers, unlike normal buyer names. 3. All of these buyer accounts have only 2 review, and all of them are negative and are for the same product, which is not in line with normal reviews. 4. Those reviews were post on August 31st, It's a very concentrated period of time, it's not consistent with the normal review display time, which shows that it was post on the same day, or over a period of time. 5. The number of bad reviews for this product increased by 6 in a week (Three of these bad reviews were added on the same day) and the number of malicious reviews for my product without going through with the purchase is 2. According to the previous record of bad reviews for this product, there is a maximum of 1 bad review a month.As you can see, I am a legitimately run seller. As a regular seller, I have always followed Amazon's rules and no irregularities. This behavior violates the regulation of Amazon's manipulation of reviews, they damage the ratings of other sellers, their products, by giving malicious reviews to other sellers. Please investigate those account and help me delete these six of reviews to create a fair seller environment, And please ban these fake buyer accounts also,I’d be grateful if you could help me. Waiting for your reply. Best wishes利用亚马逊客服删差评模板 1.应该在 QA 问（有 vp 或者没有 vp 都可以尝试，比如买家问这个产 品有没有某个功能的。 Dear Amazon This review regards to asking the functions about the product,ma ybe the buyer does not know where to ask about it He should ask in ""QA""or email to the seller,not leaving a bad r eview here for us,so it is very fair for we seller Please investigate it, and help us to remove it. Thank you 2.很满意，但是给差评（如果买家留 1 星 2 星，可以去掉，但是 3 星 很难去掉） Dear amazon This is review, we though that the buyer left with wrong star ""Qualità prezzo ok Carino. Il tuch é buono e la sincronizzazione di rubrica messaggi e notifiche é veloce, una volta che si è scaricata l app Buon prodotto. Consegna perfetta""The content of this review,all aspects are positive,but he left us w ith only 3 star, Maybe the buyer is too excited to click with the wrong star by a ccidentally. Please investigate it and help us to remove it. Thank you 3.收到产品是裂的（亚马逊配送，你可以适当在邮件说产品，包装坏得很 严重，是亚马逊的 责任） Dear amazon This is review,the buyer said that she received the Scratches one, and the package was broken,so we though the package was damaged when amazon ship it. Cause the package was shipped by amazon,so amazon will be res ponsible for it. We checked all of our products very carefully before shipping to amazon warehouse,so the product is good when we shipped it. Please investigate it and help us to remove it. Thank you 4.二手货Dear amazon This is review,the buyer said that she received the Scratches and the used one,and the package was broken,so we though the pack age was damaged when amazon ship it. And the item must be the returned product by other buyer,Amaz on did not check the returned item carefully,and put the returned item to the sellable warehous e. So this buyer received an used product. Cause the package was shipped by amazon,so amazon will be res ponsible for it. We checked all of our products very carefully before we shipped the products to amazon warehouse,so the product is good when we ship it. Please investigate it and help us to remove it. Thank you 5.差评带有侮辱性的语言The comment includes obscene language, please remove it, thank you. Dear Amazon Team The customer review includes obscene language. Every buyers hav e the right to review product, but i don't think that he should us e foul language, it can't meet the guideline of the review policy f rom amazon The content of review: "只截取脏话部分" Please investigate it and help us to remove it. Thank you Best Regards 6.没有 vp（比较难去，可以尝试） Dear Amazon Team I found all orders and can't find this order, the reviewer never bu y it and use the product, this is a malicious comment, please hel p me remove it. Thank you in advance. Best Regards7.不会使用的（如 331 不会启动） Dear Amazon This review regards to asking the functions about the product,ma ybe the buyer does not know where to ask about it He should ask in "QA"or email to the seller,not leaving a bad rev iew here for us,so it is very unfair for we seller. Please investigate it, and help us to remove it. Thank you 8.留评错的差评 （这个情况较少见，他在我们店铺和其他卖家那里留内容 一模一样的差评，但我们没有 vp，其他卖家那里有 vp） Dear amazon This is review,we though that the buyer left in the wrong link. The 2 reviewers for the 2 links are all the same,The buyer left the review in our product link,there is no ""Acquist o verificato"",but he left in another store link,there is ""Acquisto verificato"",so we thought that the buyer left the review in the wr ong link,and realised that he did it wrong,so he reviewed to the correct link again,so for other store link,there is ""Acquisto verific ato"" 1.Here is our link: https://www.amazon.it/gp/customer-reviews/R3ARNY492G1KHW/ref= cm_cr_getr_d_rvw_ttl?ie =UTF8&ASIN=B073XZD3PF 2.Here is another link(with ""Acquisto verificato"",the buyer should left his review in this link,not ours) CORREZIONE FEEDBACK non funziona con huawei p9 lit... UTF8&ASIN=B071955B43 Please check the attachment. Please investigate it and help us to remove it. Thank you 温馨提示: 如果客服部帮忙删掉，就隔一两天再开 case，遇到不同的客服可能就去 掉的。这些 review，每次开了 case 之后，直接 copy 到一个文本上，下次 开 case 直接复制上去， 不用一次次填 如下：（下次开 case 直接 copy 就好了） ASIN or ISBN of the product:B01LZE2PKP---去掉了 Title of the review:Da non comperare The name of the reviewer: Paolo The date of the review as it appears on our website:16 settembre 2017 The direct link to the review /post (click the 'Comments' link afte r the review, and copy/paste the URL that displays in your web b rowser: https://www.amazon.it/gp/customer-reviews/RMQID9LA90Y8K/ref=c m_cr_srp_d_rvw_ttl?ie=UT F8&ASIN=B01M01NX1P Required action: Dear Amazon Team, The comment includes obscene language, please remove it, thank you Best Regards游泳功能 This comment is a question to our products. Customer is asking how does the swimming function work. It shouldn't be a product's review. It is just a question. Cus tomer left the wrong position. Also, we have answered his questi on by comments and email. Please remove it. Thanks 误导消费者 mislead other consumers 没有充电器 Required action: As the review the customer complain that it is no charger,howeve r,in fact,for this fitness tracker,our accessories without charger ,be cause it is no need the charger to charge,the correct charge way: use the usb port of a computer or power adapter connected to t he socket WallAnd please check with the attachment,The charge way we have cl early described in our user manual and product page.so it is no our product problem,it is th e customer not read the information about the user manual and product page So please help us remove it,this review is unreasonable and it wil l mislead the other purchase customers. 违反价格政策 Dear Amazon This review violates the amazon policy about"Comments on pricin g, product availability or purchase options are not related to the product and should not be shared in Customer Reviews or Customer Questions and Answ ers." It is no fair for us, and it will also mislead the other buyers, plea se check it and remove it, thanks!!!没有 vp，恶意差评 Dear Amazon Team This customer review without Verified Purchase, I found all orders and can't find this order, the reviewer never buy it and use the product, it is no base on a ho nest opinions and experience, this is a malicious comment, it is n o fair for us, and it will also mislead other customers, please che ck it and help me remove it. Thank you in advance. Best Regards 没有充电器 没有 vp Dear Amazon, the customer complained that there is no charger i n the package, but, in fact, our fitness tracker doesn't need a ch arger to charge it, it can be charged directly, we have also menti oned it on our listing Another concerns, we found that the order is without verified pur chased, and we also cannotfind this order, so the buyer must leave a wrong review on our p roduct. It is no fair for us, the customer review is no base on a honest and real experience, please remove it , thanks! 物流问题 Hi, the customer review is all about shipping, and the order is sh ipped by Amazon, it is no fair for us, please remove it, thanks 找不到订单 竞争 对手 Dear Amazon, Sorry to bother you, however I can't find this order even found a ll the orders.The reviewer never buy ut and use the product,this i s a malicious comment, it must be from the competitor, so unfair for us. Pls kindly help us to remove it. Highly appreciated for your help. Best regards

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适用平台：Amazon

数据用途：提升亚马逊店铺评分与转化率