亚马逊卖家申诉与运营模板大全-823行-8个子表

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提取的文档内容：## 官方邮箱 |亚马逊总裁贝索斯的邮箱：jeff@amazon.com|Unnamed: 1| |:-|:-| |亚马逊官方邮箱：| |notice@amazon.com| |seller-evaluation@amazon.com| |pq-review@amazon.com| |account-confirmation@amazon.com| |cn-seller-verification-enquiry@amazon.co.uk| |VE申请邮件：vendorexpress@amazon.com| |审核卖家评级表现：seller-performance-policy@amazon.com（账号申诉用）| |品牌外观专利侵权：copyright@amazon.com| |账号冻结后的余额处理：payments-funds@amazon.com| |亚马逊总裁贝索斯的邮箱：jeff@amazon.com| |受恶意攻击或者敲诈邮件：| |标题：feedback abuse report+卖家店铺名发送到：investigate@amazon.com| |帐号不能登录怎么移除FBA库存：| |联系亚马逊付款的那个邮箱payments-investigate@amazon.com询问你的产品清单，告诉他需要移除库存，他会给你一个产品清单和移除库存的费用、如果你的账号余额不足的话会给你一个亚马逊的收款账号，你按要求把钱转过去，然后再回邮件告诉他，把地址给他，就给你移除了。| |亚马逊各站点绩效团队邮箱：| |US: seller-performance@amazon.com| |UK: seller-performance@amazon.co.uk| |FR: performance-vendeur@amazon.fr| |DE: verkaeufer-performance@amazon.de| |JP: alliance@amazon.co.jp| |ES: performance-vendedor@amazon.es| |IT: performance-venditore@amazon.it| |CA: seller-performance@amazon.ca| |用登录邮箱使用英语发送，发邮件时态度诚恳、并在末尾再次注明你的登录邮箱，方便对方查询。| |亚马逊日本官方各渠道邮箱| |贝索斯的邮箱|jeff@amazon.co.jp| |亚马逊官方邮箱|notice@amazon.co.jp| |seller-evaluation@amazon.co.jp| |pq-review@amazon.co.jp| |account-confirmation@amazon.co.jp| |cn-seller-verification-enquiry@amazon.co.jp| |亚马逊VE申请|vendorexpress@amazon.co.jp| |卖家评级表现|seller-performance-policy@amazon.co.jp| |品牌外观专利侵权|copyright@amazon.co.jp| |知识产权侵权解决后撤诉|notice@amazon.co.jp| |亚马逊账号冻结后的余额处理：|payments-funds@amazon.co.jp| |店铺被关闭货款申诉|merchant-reserve-inquiry@amazon.co.jp| |受恶意攻击或者敲诈邮件：|标题：「feedback abuse report」 + 「卖家店铺名」发送到：investigate@amazon.co.jp| |帐号不能登录怎么移除FBA库存?|联系亚马逊付款的邮箱：payments-investigate@amazon.com;| |询问你的产品清单，告诉他需要移除库存，他会给你一个产品清单和移除库存的费用，如果你的账号余额不足的话会给你一个亚马逊的收款账号，你按要求把钱转过去，然后再回邮件告诉他，把地址给他，就给你移除了。| |产品质量(PQ)问题申诉 (如产品被下架)|seller-performance-policy@amazon.co.jp| |亚马逊各站点绩效团队邮箱：|JP: alliance@amazon.co.jp| ## 申诉思路 |亚马逊封店申诉邮件模板+套路| |:-| |封店原因就是 order defect 超过 1%。| |申诉邮件内容：| |套路一：知道自己错了+套路二：错在哪里| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |套路二：开始给亚马逊画大饼，我们的未来销量会怎样怎样的，还等着用 FBA 给亚马逊 送钱+好话 1| | | | | | | | | | | | | | | | | | | | | | | | | | | |套路三：要怎么改| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |在次好话| | | | | | | | | | | | | | | | | | | |结尾| | | | | | | | | | | | |加店铺名| | | | |亚马逊的回信| ## 效绩模板 |迟发率高的|Unnamed: 1| |:-|:-| |Dear Amazon,|亲爱的亚马逊，| |Good day!|美好的一天！| |we are contacting you regarding our seller account suspension on amazon, and we have realized that our seller shipping delay rate already reach the 43.73%. I'm so sorry for that, we once proviced bad buying experience to our customers. The most reason was because is that sometimes, when the customers pleace order on weekend and near weekend, I ignored to inform the warehouse to pack and delivery the packages. I'm very sorry for the result. today, when we saw the letter, and I found out that, because of my mistake, I have brought big trouble to our Account, I feel very sorry for that. and our manager blamed me serious, and strictly require me that I must report the shipping information to him everyday, including weekend.|我们正在就亚马逊的卖家帐户暂停问题与您联系，我们已经意识到我们的卖家发货延误率已经达到43.73％。对此我感到非常抱歉，我们曾经向我们的客户提供糟糕的购买体验。最多的原因是，有时，当客户在周末和接近周末的时候订购订单时，我忽略了通知仓库包装和运送包裹的通知。对于结果我感到非常抱歉。今天，当我们看到这封信时，我发现由于我的错误，给我们的帐户带来了很大麻烦，对此我感到非常抱歉。我们的经理严厉责备我，并严格要求我必须每天（包括周末）向他报告运输信息。| |Now the whole department have attached great importance to this case. we have reached several steps to prevent the same problem happen again.|现在整个部门都非常重视这个案子。我们已采取了几个步骤来防止同一问题再次发生。| |1. we'll pay more attention on preparing enough inventory on our warehouse. once any item was geting out of stock, get supplement again ASAP. in this way, once we receive order, we could pack and send out the product ASAP.|1.我们将更加注意在仓库中准备足够的库存。一旦任何物品缺货，请尽快再次获得补充。这样，一旦我们收到订单，就可以尽快打包并发送产品。| || |2. Everyday, when we receiving order, we must send them out at the same day. we'll arrange someone on duty at the weekend. Incase our customer place order in weekend, we'll have colleagues to pack and send out the packages.|2.每天，当我们收到订单时，我们必须在同一天将其发送出去。我们将在周末安排值班人员。如果周末有客户下订单，我们将请同事打包并寄出包裹。| || |3. From now on, our department will have a meeting everyday in the afternoon, to discuss the problem we met and confirm the shipping information of the whole day.|3.从现在开始，我们部门每天下午都会开会，讨论我们遇到的问题并确认全天的发货信息。| || |4. We'll require our cooperated Forward Agency to come and delivery our package everyday, even weekend. everyday's packages must be sent out at the same day.|4.我们将要求我们合作的货运代理每天甚至在周末来运送我们的包裹。每天的包裹必须在同一天寄出。| || |5. From now on, most of our products will be sent to Amazon Store, using FBA.|5.从现在开始，我们的大多数产品将使用FBA发送到Amazon Store。| || |All of our company will try our best to clean up the problem of delay shipping rate problem. at the same time, we'll also try our best to improve our customer service, timely customer communication, to solve any problems, to improve our customers' satisfaction.|我们公司全体将竭尽全力解决延迟运费问题。同时，我们还将尽力改善客户服务，及时与客户沟通，解决任何问题，提高客户满意度。| || |I believe improving inventory management, timely delivery, improving customer service, could improve our customer satisfaction.|相信改善库存管理，及时交付，改善客户服务可以提高我们的客户满意度。| |We hope Amazon can listen to our plans and restore our sales privileges. We'll become one of the best sellers of Amazon in the future.|我们希望亚马逊能够听取我们的计划并恢复我们的销售特权。将来，我们将成为亚马逊最畅销的产品之一。| || |Any way we are so so sorry for the delay tracking rate before. In the future, we will try our best to send out the parcel within one working day, not less than two days in the weekend . Our purpose is to provid every customer with good item and great service.|无论如何，我们对之前的延迟跟踪率感到非常抱歉。将来，我们将尽力在一个工作日内（不少于周末两天）寄出包裹。我们的宗旨是为每个客户提供优质的产品和优质的服务。| || |Thanks for your time and looking forward to consider this appeal.|多谢您抽出宝贵时间，并期待考虑这项上诉。| |If you have any other question, please feel free to contact us, we're awaiting for your reply.|如有其他疑问，请随时与我们联系，我们正在等待您的答复。| || |Your Sincerely|忠实于你的| |HUA|华| |ODR 高 休假| |Dear Amazon Seller Performance Team,|尊敬的亚马逊卖家绩效团队，| || |We understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.|我们了解到，最近，我们在Amazon.com上的卖家表现已经低于亚马逊和我们自己的质量标准。| || |I believe it is mainly because of our inadequate communication that we have recently seen two A-Z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.|我认为主要是由于我们的沟通不足，我们最近看到了两次A-Z担保索赔，这导致我们的ODR超过了<1％的业绩目标。| || |Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously, the two complaints are nightmare during the period without order.|不幸的是，由于长时间休假，我们将“商家信息状态”从2014年23月1日更改为“不活动”，很明显，这两个投诉在这段时间内都是噩梦，没有秩序。| || |Plan of Action: We are taking the following steps to improve our performance:|行动计划：我们正在采取以下步骤来提高绩效：| || |1. Review all of products to make sure that the pictures and descriptions are accurately match with our products.|1.查看所有产品，以确保图片和说明与我们的产品准确匹配。| || |2. Most importantly, we will complete the investigation more quickly and proactively（within12 hours） to any problems with customer orders to keep our customers more in formed and help prevent A-Z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours.|2.最重要的是，我们将在12小时内对所有客户订单问题进行更迅速，更主动的调查，以使我们的客户保持更多的状态，并尽可能地防止AZ担保索赔，然后将进行更换或全额退款在24小时内完成。| || |3.In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.|3.此外，我们将更加积极地监控我们的绩效指标，以确保我们达到亚马逊设定的标准以及我们自己的优质客户服务标准。| || |Your Sincerely|忠实于你的| |HUA|露西| |新店铺订单缺陷率| |I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality. I believe there are two main reasons this has happened:|我了解到，最近我们在Amazon.com上的卖家表现已经低于亚马逊和我们自己的质量标准。我相信发生这种情况的主要原因有两个：| || |Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.|我们的库存管理混乱不堪，导致发货延迟，甚至更糟的是，没有可用的物品。| || |When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.|如果发生延迟发货和无货的情况，我们的响应速度太慢，与客户的沟通也不够。| || |I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.|我认为，主要是由于我们之间的沟通不足，最近我们看到客户A-z担保索赔的增加，导致我们的订单缺陷率超过了<1％的性能目标。| || |Plan of Action: We are taking the following steps to improve our performance:|行动计划：我们正在采取以下步骤来提高绩效：| || |Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.|在我们拥有适当的系统来更充分地处理收到的订单数量之前，通过减少提供的物品数量来改善库存控制。| || |Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.|最重要的是，我们将对客户订单中的任何问题做出更快，更主动的响应，以使我们的客户更了解情况并帮助防止A-z担保索赔。| || |In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.|此外，我们将更加积极地监控我们的绩效指标，以确保我们达到亚马逊设定的标准以及我们自己的优质客户服务标准。| || |In evaluating our selling practices, we found a mistake in our inventory upload file.|在评估我们的销售行为时，我们在库存上传文件中发现了一个错误。| || |Our Plan of Action:|我们的行动计划：| || |Our inventory file has been reviewed. All misclassified condition items havebeen re-categorized to follow Amazon's Condition Guidelines. Entire inventoryhas been deleted from Marketplace to reflect all changes. All of our vendors'inventory will be reviewed before adding to our inventory. Please let us knowwhat should be done to reinstate our account, we are looking forward to hearingfrom you.|我们的库存文件已审查。所有错误分类的条件项都已重新分类，以遵循亚马逊的条件指南。整个库存已从市场中删除，以反映所有更改。在添加到我们的库存之前，将检查所有供应商的库存。请告知我们恢复帐户的措施，我们期待您的回音。| |Your Sincerely|忠实于你的| |Lucy|露西| |迟发率低的| |To whom it may concern,（正确版本）|可能与之相关的人，（正确版本）| || |We are contacting you regarding our seller account suspension. We realizethe delays in shipping orders has not complied with Amazon's performance targetof less than 4%, nor our target of less than 2%.|我们正在就您的卖家帐户暂停问题与您联系。我们意识到发货订单的延误未达到亚马逊的业绩目标（低于4％）或我们的目标（低于2％）。| || |We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability.|我们已经审查了我们的履行程序，并确定了需要解决的两个领域：货件创建和库存可用性。| || |We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.|我们意识到我们需要其他支持来管理亚马逊订单的履行。为了实现超过98％的按时送货的目标，我们增加了其他员工来支持零售商店中处理亚马逊物流的销售人员。这将使我们能够准备好包裹，并准备更有效地进行运送。| || |To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.|为了解决库存可用性问题，我们将Amazon库存整合到一个位置以加快发货创建。将所有亚马逊库存都放在一个位置将消除在预期发货日期之前将产品送出的延迟。| || |Thank you for considering this appeal.|感谢您考虑此上诉。| || |Your Sincerely| |Lucy| |Amazon Payments系统在相关帐户之间创建交易| |Dear Amazon,|亲爱的亚马逊，| || |Good day!|美好的一天！| |we are contacting you regarding our seller account suspension on amazon,and we have have tried using our own account to try to buy their own store goods.I'm so sorry for that, occur Amazon Payments system to create transactions between related accounts Of things.today, when we saw the letter, and I found out that, because of my mistake, I have brought big trouble to our Account, I feel very sorry for that. and our manager blamed me serious, and strictly require me thatI must Learn the Amazon policy，everyday.|我们正在就您在亚马逊上暂停卖家帐户的问题与您联系，并且我们尝试使用自己的帐户尝试购买自己的商店商品。对此我感到非常抱歉，出现了Amazon Payments系统在相关帐户之间创建交易今天，当我们看到这封信时，我发现由于我的错误，给我们的帐户带来了很大麻烦，对此我感到非常抱歉。我们的经理严厉责备我，并严格要求我每天必须学习亚马逊政策。| |Now the whole department have attached great importance to this case. we have reached several steps to prevent the same problem happen again.|现在整个部门都非常重视这个案子。我们已采取了几个步骤来防止同一问题再次发生。| |1, we checked our only account, because I try to buy shop goods, I seriously studied the Amazon policy to ensure that after the case will not be a similar situation.|1，我们检查了我们唯一的账户，因为我试图购买商店的商品，所以我认真研究了亚马逊的政策，以确保案发后不会出现类似情况。| |2,From now on, our department will have a meeting everyday in the afternoon, to discuss the problem we Earnestly study the Amazon policy of the whole day.|2，从现在开始，我们部门每天下午会开会，讨论我们认真研究全天亚马逊政策的问题。| |Our company will make every effort to learn the Amazon policy.at|我们公司将竭尽全力学习亚马逊政策。| |the same time, we'll also try our best to improve our customer service, timely customer communication, to solve any problems, to improve our customers' satisfaction.|同时，我们还将尽最大努力改善客户服务，及时与客户沟通，解决任何问题，提高客户满意度。| |We hope Amazon can listen to our plans and restore our sales privileges. We'll become one of the best sellers of Amazon in the future.|我们希望亚马逊能够听取我们的计划并恢复我们的销售特权。将来，我们将成为亚马逊最畅销的产品之一。| |We are very sorry for this attempt to purchase. We can not guarantee that this is happening again.Our purpose is to provid every customer with good item and great service.|对于这次购买尝试，我们感到非常抱歉。我们不能保证再次发生这种情况。我们的目的是为每个客户提供优质的产品和优质的服务。| |Thanks for your time and looking forward to consider this appeal.|多谢您抽出宝贵时间，并期待考虑这项上诉。| |If you have any other question, please feel free to contact us, we're awaiting for your reply.|如有其他疑问，请随时与我们联系，我们正在等待您的答复。| |Your Sincerely|忠实于你的| |LUCY|露西| |首先由于我们的疏忽，深表歉意，总结了一下主要有两个原因造成： 1、混乱的管理模式， 缺货，通过 ERP 发货，与客户沟通不足，还有选择错误的 物流方式才导致迟发率高于 4%。 2、由于现在中国是物流旺季，导致爆仓严重，才导致先收货没有及时发货的情 况。如果恢复我们的销售权，我们会做以下几点： 1、为了避免这种情况在发生，我们后续将会 100%选择 FBA， 不会选择其他渠 道，我们已经有一名员工专门负责 FBA。| |2、实现我们的目标不到 4%准时购物，我们有准备 FBA 货物雇佣更多的员工。此 外，我们将更积极地监控我们的性能指标，以确保我们达到亚马逊和我们自己设 定的标准标准的客户服务质量和维护我们的网站。 3、最重要的是，如果我们 FBA 出售货物,不会有货物迟交。而且，客户将获得一 个完美的购物体验。所以，出于这个原因，请给我们一个机会,活跃我们的帐户。 因为我们已经发现 FBA 是最好的方法来解决这个问题(货物迟交)。 4、严格遵守亚马逊规则&政策。 真诚地，我们写这篇文章。我们将尽力提供我们的销售在亚马逊。 我们只是在等待出售权的释放，我有足够的信心，我们在未来会做得更好，我们 承诺它不会再次发生，请给我们一个机会。 真诚期待回复！ ......| |迟发货+缺货+回复客户慢收到 A-Z| |I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality. I believe there are two main reasons this has happened: Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items. When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate. I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%. Plan of Action: We are taking the following steps to improve our performance: Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving. Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service. In evaluating our selling practices, we found a mistake in our inventory upload file. Our Plan of Action: Our inventory file has been reviewed. All misclassified condition items have been re-categorized to follow Amazon's Condition Guidelines. Entire inventory has been deleted from Marketplace to reflect all changes. All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.|我了解到，最近我们在Amazon.com上的卖家表现已经低于亚马逊和我们自己的质量标准。我相信发生这种情况的主要原因有两个：我们的库存管理混乱导致发货延迟，甚至更糟的是无法提供物品。如果发生延迟发货和无货的情况，我们的响应速度太慢，与客户的沟通也不够。我认为，主要是由于我们之间的沟通不足，最近我们看到客户A-z担保索赔的增加，导致我们的订单缺陷率超过了<1％的性能目标。行动计划：我们正在采取以下步骤来改善性能：减少库存数量，直到我们拥有适当的系统来更充分地处理收到的订单数量，从而改善库存控制。最重要的是，我们将对客户订单中的任何问题做出更快，更主动的响应，以使我们的客户更了解情况并帮助防止A-z担保索赔。此外，我们将更加积极地监控我们的绩效指标，以确保我们达到亚马逊设定的标准以及我们自己的优质客户服务标准。在评估我们的销售行为时，我们在库存上传文件中发现了一个错误。我们的行动计划：我们的清单文件已经过审核。所有错误分类的条件商品均已重新分类，以遵循亚马逊的条件指南。整个库存已从市场中删除，以反映所有更改。在添加到我们的库存之前，将审核所有供应商的库存。请让我们知道恢复帐户的措施，我们期待收到您的来信。| |回复买家不及时+产品损坏 +加退换货时间太长 收到 A-Z，被冻结账户| |Dear Seller Performance Team, Thank you for your concern of our account. Before receiving the performance review notification, we were exactly working with the customers to resolve their problem. We firmly believe that we're not only providing the product but also the customer service. Firstly, we're very sorry about our negligence of packaging, and the incaution of carrying and transporting by logistics company which result in defective working condition of one item, we had to ship the replacement but had the customer waiting more time for delivery, they are kind but we are sorry. （讲清楚没包装运输过程中 导致产品损坏，退换货时间长让顾客等很久，自己很抱歉） Secondly, the incaution of testing and checking up by the tester in factory result in missing indicator light covers of one item, which in normal working condition but give customer defective impression of the product, we had contact with the customer and shipped the missing element, and sorry to bring him inconvenience. （发货前的出厂检查不够细致收到的产品缺零部件） These are our faults due to lack of strict management of the product and service providers. Thirdly, we're new to Amazon selling and lack of familiarity with the rules and message system using, which result in missing timely response to 4 messages from the buyers on our months ago arranged long holiday, it was supposed the messages would notice timely on mobile phone email system to us but it didn't work, we promise this would never ever happen again to the customers.（没有及时回复顾客 信息） We would like to earnestly beg your consideration about the feedback of other items received by other buyers, some of them had left positive feedbacks and reviews to the product and admired our customer service. We promise to provide customers both good products and good customer service. If we have the chance to continue selling on Amazon, we will do as follows: 1. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every|尊敬的卖方绩效团队，非常感谢您对我们帐户的关注。在收到性能检查通知之前，我们正在与客户一起努力解决他们的问题。我们坚信，我们不仅在提供产品，而且还在提供客户服务。首先，对于包装的疏忽，以及物流公司的运输和运输导致一件物品的工作状况不佳，我们感到非常抱歉，我们不得不运送替换品，但让客户等待更多的时间来交货，他们很好，但我们很抱歉。其次，测试人员在工厂进行测试和检查的结果导致一件物品的指示灯盖丢失，从而导致产品损坏，退换货时间长让顾客等很久，自己很抱歉。在正常的工作状态下，但给客户留下了对产品的不良印象，我们与客户联系并运送了缺失的部件，不便之处，敬请原谅。这些都是由于缺乏对产品和服务提供商的严格管理而造成的我们的错​​误。第三，我们是亚马逊的新手，对规则和消息系统的使用不熟悉，这导致我们在几个月前安排的长假中错过了对买家的4条消息的及时响应，这是因为消息会在手机电子邮件系统发送给我们，但它无法正常工作，我们保证以后再也不会发生这种情况。（没有及时回复顾客信息）我们谨诚恳地请您考虑其他买家收到的其他物品的反馈，其中一些人对产品留下了积极的反馈和评论，并赞赏我们的客户服务。我们承诺为客户提供优质的产品和优质的客户服务。如果我们有机会继续在亚马逊上销售商品，我们将执行以下操作：1.我们将要求工厂对我们的产品执行更严格的检查和测试过程，并要求对每项产品进行每一次确认和测试结果签名| |product from the tester in factory. We self will execute sampling check for different production batch and regular visit to production line of the factory every week. Make sure we ship out every item in integral and good working condition. 2. We will ask the factory to package with stronger crash proof and shockproof measure, like filling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service. 3. We will keep login in the Amazon seller center on PC and check out buyer message at least three times a day, to ensure promptly response to the customer with 12 hours. And passionately handle any queries or complaints or product issues from every customer, will keep notice customer forwardly for the tracking information of the transporting package. To improve the customer experience by pre-sale, in-sale, after-sale process. We write this s

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数据行数：823

适用平台：Amazon

数据用途：解决亚马逊卖家账号申诉与日常运营问题